Insights, analysis and field reports on AI and citizen relationship management for local authorities.https://www.hellospot.com/enhttps://www.hellospot.com/en/blog/tight-budget-modernize-without-public-procurement/https://www.hellospot.com/en/blog/tight-budget-modernize-without-public-procurement/Not every modernization goes through a purchasing procedure. What a municipality can really test before committing to any spending.Tue, 27 Oct 2026 08:00:00 GMThttps://www.hellospot.com/en/blog/front-desk-statistics-three-key-figures/https://www.hellospot.com/en/blog/front-desk-statistics-three-key-figures/Many dashboards measure what is easy to count. Here are the three indicators that really change how a town hall front desk is organized.Tue, 20 Oct 2026 07:00:00 GMThttps://www.hellospot.com/en/blog/monday-morning-front-desk-smoothing-peaks/https://www.hellospot.com/en/blog/monday-morning-front-desk-smoothing-peaks/Monday morning brings residents in all at once, and the team absorbs it. What really moves the curve, without opening earlier or hiring.Tue, 13 Oct 2026 07:00:00 GMThttps://www.hellospot.com/en/blog/budget-2027-town-halls-service-and-savings/https://www.hellospot.com/en/blog/budget-2027-town-halls-service-and-savings/About one request per resident per year, and nobody counts them. Where a town hall wins back staff time, from front desk to mayor's office, with figures.Wed, 30 Sep 2026 07:00:00 GMThttps://www.hellospot.com/en/blog/decideur-public-op-ed-ai-town-halls-through-the-window/https://www.hellospot.com/en/blog/decideur-public-op-ed-ai-town-halls-through-the-window/In Décideur Public, Dominique Péré urges town halls to frame the AI their staff already use with a sovereign AI built into their business tools.Mon, 14 Sep 2026 07:00:00 GMThttps://www.hellospot.com/en/blog/heatwave-register-vulnerable-people/https://www.hellospot.com/en/blog/heatwave-register-vulnerable-people/A legal obligation since 2003, the register of vulnerable people is still too often kept in Excel. Here is how to modernize it, free of charge.Fri, 03 Jul 2026 07:00:00 GMThttps://www.hellospot.com/en/blog/archimag-hellospot-local-authorities-citizens-ai/https://www.hellospot.com/en/blog/archimag-hellospot-local-authorities-citizens-ai/Archimag profiles HelloSpot, a citizen relationship management platform with sovereign AI: digital one-stop shop, chatbot and request handling.Mon, 29 Jun 2026 07:00:00 GMThttps://www.hellospot.com/en/blog/france-3-bretagne-ai-citizen-requests-town-halls/https://www.hellospot.com/en/blog/france-3-bretagne-ai-citizen-requests-town-halls/France 3 Bretagne profiles HelloSpot, the Rennes platform using Mistral AI to guide residents and track requests in 700 local authorities.Fri, 24 Apr 2026 07:00:00 GMThttps://www.hellospot.com/en/blog/ai-experience-podcast-ai-town-halls-local-democracy/https://www.hellospot.com/en/blog/ai-experience-podcast-ai-town-halls-local-democracy/On the AI Experience podcast, Ludovic Diligeart explains how town halls can use AI without giving up control over their data or their decisions.Sun, 15 Mar 2026 08:00:00 GMThttps://www.hellospot.com/en/blog/le-parisien-ai-town-hall-staff-brittany/https://www.hellospot.com/en/blog/le-parisien-ai-town-hall-staff-brittany/Le Parisien visited Brest town hall to see how HelloSpot's AI-powered citizen relationship management helps staff handle residents' requests.Thu, 12 Mar 2026 08:00:00 GMThttps://www.hellospot.com/en/blog/municipal-elections-2026-public-service-budget-wall/https://www.hellospot.com/en/blog/municipal-elections-2026-public-service-budget-wall/12 days before the municipal elections, see how AI and HelloSpot make up for staff shortages and protect your budget from the start of the term.Thu, 05 Mar 2026 16:32:11 GMThttps://www.hellospot.com/en/blog/pre-election-period-automating-municipal-services/https://www.hellospot.com/en/blog/pre-election-period-automating-municipal-services/How can town halls adopt AI without weakening services before elections? Dominique Péré (HelloSpot) shares his analysis in Solutions Numériques.Tue, 10 Feb 2026 07:30:00 GMThttps://www.hellospot.com/en/blog/ai-public-services-zepros-interview-town-halls/https://www.hellospot.com/en/blog/ai-public-services-zepros-interview-town-halls/HelloSpot founder Ludovic Diligeart looks back on his Zepros Territorial interview: at the town hall, AI first serves to rehumanize the relationship.Wed, 04 Feb 2026 13:43:14 GMThttps://www.hellospot.com/en/blog/b-smart-interview-responsible-ai-town-halls/https://www.hellospot.com/en/blog/b-smart-interview-responsible-ai-town-halls/Dominique Péré was a guest on Smart Tech on February 3. A look back at an ethical vision of AI serving local authorities and their staff.Wed, 04 Feb 2026 13:42:38 GMThttps://www.hellospot.com/en/blog/queue-management-citizen-experience-public-service/https://www.hellospot.com/en/blog/queue-management-citizen-experience-public-service/Endless lines, uncertain order of service: how to reduce waiting, make the front desk run smoothly and keep both residents and staff satisfied.Wed, 22 Oct 2025 14:42:10 GMThttps://www.hellospot.com/en/blog/municipal-room-booking-management/https://www.hellospot.com/en/blog/municipal-room-booking-management/Room booking can quickly become a headache: save time, make the most of your spaces and give residents a simple, fast booking process.Wed, 22 Oct 2025 14:41:18 GMT