Citizen relationship management:
CRM augmented by AI
A single inbox for forms, chats, calls, e-mails,
mail and front desk. Artificial intelligence working for staff and residents.
Sovereign AIHosted in FranceFree up to 1,000 requests
Interactive demo
Step into the shoes of an AI-augmented staff member
A sensitive e-mail has just reached the town hall… (the demo is in French)
The demo opens full screen.
HELLOSPOT FREEMIUM
Get started with confidence and no strings attached
- 1 Free up to 1,000 requests: a freemium version to get started with confidence, at your own pace.
- 2 No public procurement contract, no spending commitment: start freely, roll it out when you decide.
- 3 Sovereign software: sovereign AI, hosted in France (HDS, ISO 27001), compliant with GDPR and the AI Act
Join more than 700 town halls already using HelloSpot, for free
Free to start, complete when you are ready.
Included in the free version:
- Managing and tracking requests from the public (the core features of citizen relationship management).
- Online appointment booking and the booking page.
- The digital one-stop shop and the widget to embed on your website.
- Room and event management, plus staff calendars.
- Built-in AI to speed up the creation of online procedures and assist staff (usage shared across the local authority).
- 1 GB of file storage.
Move to the full version as your needs grow:
- Custom access rights by department or role
- Request volume beyond the free quotas
- A more generous AI quota (allocated per staff member)
- Advanced features: automations, smart sorting of e-mails and mail, routing, assignments, notifications, escalations.
- Advanced data exports
Upgrading to the paid version is easy, with no data loss
Our modules
Make the most of citizen relationship management modules that are 100% customizable, interconnected and powered by AI. They are designed for the specific challenges of local authorities and to improve the quality of the relationship with residents.
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The heart of HelloSpot
Citizen relationship management (CRM)
Every request from your residents in one place, whatever the channel: AI qualifies and routes them, and your staff follow them through to resolution.
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AI knowledge base and chatbot
Support your staff with artificial intelligence that quickly gives them the information they are looking for.
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Online appointment booking
Online appointment booking makes it simpler to organize meetings with staff at every step of the citizen journey.
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Digital one-stop shop
The digital one-stop shop centralizes requests from the public for your department and/or your entire local authority.
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Room booking
Room booking management coordinates the use of public spaces and equipment, making the most of their availability.
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Advanced analytics
Base your decisions on field data drawn from the day-to-day work of your departments.
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HelloSpot: the first free citizen relationship management platform for local authorities, augmented by AI.
A pioneer of public sector innovation, HelloSpot is the first citizen relationship management (CRM) solution designed for town halls with artificial intelligence built in natively. More than a tool, it is a true copilot for your staff.
Drawing on a centralized knowledge base that you control, our AI assistant transforms the daily work of your departments:
- Reliable answers: AI assists staff in real time to ensure accurate, consistent information.
- Continuity of service: Instant access to history and procedures keeps service smooth, whoever the resident is speaking to.
- The human touch, preserved: By automating time-consuming searches, HelloSpot frees up time for what really matters: listening to residents and giving them personal support.
How can citizen relationship management software break down the barriers between your departments?
With HelloSpot, the workflow itself changes. Every request follows the same path, whether it comes in through a form, an e-mail to a shared inbox, scanned mail or the front desk: AI automatically assigns it to the right department and the right person, who is notified right away. The front desk knows in real time where each request stands and can inform the resident without calling a colleague. Replies are visible to authorized colleagues, and files can be shared between departments and with elected officials, with fine-grained access rights. The result: nothing gets lost between two offices anymore, and every request is tracked from receipt to resolution.
Why does centralizing data lead to better citizen relationship management?
Centralizing residents’ requests in the modules of the citizen relationship management software ensures consistent handling across departments. It makes information easier to access and improves the quality of exchanges with residents in local authorities.
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10
years of experience
Since 2016, HelloSpot has become a key partner of public service organizations.
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700
customers
HelloSpot supports more than 700 public services across France.
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4,000
staff users
Our platform is used by more than 4,000 staff members across many local authorities, for efficient, centralized management.
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1M
procedures
HelloSpot has supported more than 1,000,000 administrative procedures, a sign of the trust and satisfaction of our customers and of the public.
Customer reviews
A real impact on your organization, every day
Take back control of requests between residents and your departments, for free
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Allaire Town Hall
We chose HelloSpot to reduce the number of phone calls. The software makes life easier for residents and has sharply cut the number of calls. We are very satisfied with both the software and the team’s responsiveness.
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Bouillargues Town Hall
With the sharp rise in ID document applications, our Excel spreadsheet was no longer enough for booking appointments. HelloSpot gives us better visibility over our organization and saves us a considerable amount of time.
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Craponne Town Hall
It saves time with online appointment booking and sending the list of required documents. The e-mail reminder the day before means very few missed appointments.
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Thann Town Hall
We are really satisfied with HelloSpot and we will not go back.
What is a citizen relationship management platform?
A citizen portal available 24/7
With the HelloSpot web portal, residents, businesses and associations can access online services at any time. This intuitive, easy-to-use portal keeps public services available at all times.
All requests from the public in one place
By centralizing and simplifying all the services on offer, our innovative platform greatly improves residents’ daily lives while making the work of municipal staff more efficient.
Innovative solutions
With this advanced technology, administrative procedures become not only more accessible and efficient, but also foster smooth, harmonious interaction between the public and public services.
CERTIFICATIONS AND STANDARDS
A certified digital solution, evaluated by the French Ministry of the Interior and France Titres
HelloSpot complies with standards on accessibility and on protecting your data and that of your residents.
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France Titres gave our software the highest rating for the user experience of our online appointment booking and shared calendar. We have also been approved for pre-application integration and for preventing duplicate appointments.
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HelloSpot ensures compliance with the General Data Protection Regulation (GDPR), protecting residents’ sensitive information.
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Your data is hosted in France in ISO 27001 and HDS (France’s certified health data hosting) certified data centers, meeting the highest standards of security, confidentiality and business continuity (disaster recovery plan, off-site backups, regular audits). We monitor alerts from ANSSI (the French cybersecurity agency) and CERT-FR every day.
GDPR
Is the HelloSpot digital solution GDPR compliant?
HelloSpot ensures compliance with the General Data Protection Regulation (GDPR), protecting residents’ sensitive information.
FAQ
Frequently asked questions
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What is citizen relationship management (CRM)?
Citizen relationship management is a solution for centralizing and managing interactions between local authorities and residents, making communication and the handling of requests easier. -
How does HelloSpot save staff time?
Save 30 minutes per request. All requests arrive in a single inbox: no more time wasted hunting for them across mailboxes, phone and paper. Later requests from the same resident are grouped in the same file. No more re-keying: online requests arrive already structured, and the paper mail that remains is scanned and turned into tracked requests. The resident automatically receives an acknowledgment of receipt with a tracking link, which avoids follow-up calls. Finally, the AI assistant drafts the reply: it draws on your reference knowledge and rewords it, and the staff member reviews and approves. -
How does the HelloSpot citizen relationship management solution support the digital transformation of local authorities?
HelloSpot offers tools tailored to the needs of local authorities, modernizing information systems and making the management of public services more agile. -
What additional services does HelloSpot offer?
We offer services such as custom form generation, GDPR compliance and decision-making support. -
How can I adopt the HelloSpot citizen relationship management solution for my local authority?
Contact us for more information and personal support in rolling out our solution in your local authority.
News & blog
Discover our latest innovations
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October 27, 2026
Tight budget: what you can modernize without a public procurement contract
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October 20, 2026
Front desk statistics: the three figures that move an organization
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October 13, 2026
Monday morning at the front desk: smoothing the peaks without longer opening hours
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September 30, 2026
Budget 2027: serving residents better while freeing up room in the budget
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September 14, 2026
Op-ed in Décideur Public: AI has already entered town halls through the window
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July 3, 2026
Heatwaves: how to modernize your municipality's register of vulnerable people
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