Artificial Intelligence module
AI chatbot for town halls and local authorities
A smart chat bubble at the service of the public.
A virtual assistant that simplifies the relationship between the town hall and its residents: it answers 24/7, points to the right procedure and draws on your local authority’s information.
Features
What are the features of the AI chatbot?
- Available 24/7
A virtual assistant always there to answer residents.
- Quick access to popular procedures
A visible shortcut that simplifies navigation and saves time.
- Natural, contextual interaction
The AI understands questions and replies in clear, suitable language.
- Instant answers
Opening hours, procedures, documents to provide: everything is one message away.
- Smart guidance
Residents are guided step by step through their forms and directed to the right online service.
- Contextual memory
The chatbot remembers recent exchanges to avoid repetition and keep the conversation flowing.
- News always in view
Your latest news is shown up front on every one of your pages.
Before / after
AI assistance dedicated to residents
Before
- Residents lost among the website’s forms and pages.
- Staff swamped by repetitive questions.
- Answers take time, procedures stall.
- The local authority’s image lacks modernity.
With HelloSpot
- The AI chatbot guides each resident step by step to the right procedure.
- The virtual assistant answers requests instantly, 24/7.
- The AI chatbot gives an immediate, personalized answer, at any time.
- The AI chatbot embodies a connected, responsive town hall that is close to its residents.
Interface
An interactive interface designed to simplify communication between the town hall and its residents
Available from any page of the website or resident portal, this smart chat bubble lets people get an immediate answer, start a procedure or ask a question without going through complex forms or a phone call.
Thanks to its built-in conversational AI, the chatbot understands each resident’s needs, adapts its answers to their profile and guides them step by step to the right information or service.
Knowledge base
A resident knowledge base, rich and up to date
It brings together all of your local authority’s useful information for residents: administrative procedures, forms, processes, contacts, opening hours, required documents.
This base is dynamic and evolving: it adapts to the context of the request, filters out irrelevant information and shows only what matters to the resident.
For staff, this means fewer phone calls, fewer redundant e-mails and more time spent on human support and case processing.
Accessibility
A tool that makes public services more accessible
The AI chatbot transforms the way residents interact with the administration. It streamlines communication, simplifies procedures and offers immediate assistance at any hour of the day or night.
Combined with automated handling of mail, e-mails and procedures, it integrates with our modules and becomes the cornerstone of a modern digital administration.
- Interactive conversational assistant available 24/7
- Automatic answers from a knowledge base built on the local authority’s information
- A smooth, personalized experience accessible to everyone
- Direct integration with the town hall software and online procedures
And also
The chatbot at a glance
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Instant, continuous conversation
The AI chatbot answers residents’ questions 24/7. It understands, rephrases when needed and immediately points to the right information.
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Smart knowledge base
Procedures, forms, opening hours, contacts: a living base that grows richer over time and adapts to every situation.
Learn more: Smart knowledge base -
Help with procedures
Residents are guided to the procedure best suited to their situation, then supported step by step until their request is complete.
Learn more: Help with procedures
HelloSpot in numbers
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10
years of experience
Since 2016, HelloSpot has become a key partner of public service organizations.
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700
customers
HelloSpot supports more than 700 public services across France.
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4,000
staff users
Our platform is used by more than 4,000 staff members across many local authorities, for efficient, centralized management.
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1M
procedures
HelloSpot has supported more than 1,000,000 administrative procedures, a sign of the trust and satisfaction of our customers and of the public.
Customer reviews
A real impact on your organization, every day
Take back control of requests between residents and your departments, for free
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Allaire Town Hall
We chose HelloSpot to reduce the number of phone calls. The software makes life easier for residents and has sharply cut the number of calls. We are very satisfied with both the software and the team’s responsiveness.
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Bouillargues Town Hall
With the sharp rise in ID document applications, our Excel spreadsheet was no longer enough for booking appointments. HelloSpot gives us better visibility over our organization and saves us a considerable amount of time.
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Craponne Town Hall
It saves time with online appointment booking and sending the list of required documents. The e-mail reminder the day before means very few missed appointments.
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Thann Town Hall
We are really satisfied with HelloSpot and we will not go back.
FAQ
Frequently asked questions
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What is the HelloSpot AI chatbot?
The AI chatbot is an interactive interface built into the town hall’s website. It lets residents ask their questions, access online procedures or book an appointment with a staff member, all through conversational AI. -
How does the resident knowledge base work?
The knowledge base brings together all of the local authority’s administrative information. The AI uses it to provide reliable, personalized answers based on the resident’s profile and the type of request. -
Does the chat bubble widget replace front desk staff?
No. The AI widget complements staff work. It handles simple, repetitive questions so teams can focus on complex, high-value requests.
Page updated on October 28, 2025.
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July 3, 2026
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CONTACT
Simplify every exchange with HelloSpot conversational intelligence.
Answer every resident instantly with a chatbot connected to your knowledge base.
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