Email and SMS reminders

Confirmations and reminders that go out on their own, in your local authority’s name.

Once the request is approved, residents receive a confirmation email listing the documents to bring, then a reminder SMS the day before. Each department sets up its messages, HelloSpot sends them.

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A resident reads the reminder SMS sent by his town hall on his phone

The journey

From booking to appointment, every step has its message

Email confirmation
As soon as the request is approved, a confirmation email sums up the appointment details, including the documents to bring on the day.
SMS reminder the day before
To prevent forgotten appointments, a reminder SMS is sent the day before.
Self-service cancellation
Residents can easily change or cancel their appointment: the freed-up slot goes to another resident, and the department can plan for absences.

See appointment reminders

Personalization

Messages in your local authority’s name

Automatic messages are personalized in your local authority’s name. The SMS includes the date, time, place and department; the email can list the documents to provide.

For passport appointments, an option makes SMS reminders unlimited. The same mechanism confirms room bookings: an email when booking, a reminder SMS the day before.

Discover room booking

Beyond reminders

Targeted messages when you need them

Details about an appointment, an alert: advanced filters select exactly the residents concerned, and the message goes out in a few clicks. Messages can also be automated.

See citizen relationship management

10

years of experience

Since 2016, HelloSpot has become a key partner of public service organizations.
700

customers

HelloSpot supports more than 700 public services across France.
4,000

staff users

Our platform is used by more than 4,000 staff members across many local authorities, for efficient, centralized management.
1M

procedures

HelloSpot has supported more than 1,000,000 administrative procedures, a sign of the trust and satisfaction of our customers and of the public.

Customer reviews

A real impact on your organization, every day

Take back control of requests between residents and your departments, for free

Allaire Town Hall

We chose HelloSpot to reduce the number of phone calls. The software makes life easier for residents and has sharply cut the number of calls. We are very satisfied with both the software and the team’s responsiveness.
Bouillargues Town Hall

With the sharp rise in ID document applications, our Excel spreadsheet was no longer enough for booking appointments. HelloSpot gives us better visibility over our organization and saves us a considerable amount of time.
Craponne Town Hall

It saves time with online appointment booking and sending the list of required documents. The e-mail reminder the day before means very few missed appointments.
Thann Town Hall

We are really satisfied with HelloSpot and we will not go back.