Communication module

Appointment reminders for residents by SMS and email

Fewer forgotten appointments, fewer no-shows.

Prevent forgotten appointments with a reminder SMS, make sure residents bring the right documents with a confirmation email, and free up blocked slots by letting them cancel.

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A smiling resident reads the reminder for her town hall appointment on her phone

Reminder SMS

Why send residents a reminder by SMS or email?

A reminder SMS is a simple, effective way to remind residents of appointments booked online. It fits easily into your town hall’s booking flow: for example, you can choose to send it the day before the appointment.

The SMS is customizable and sent directly from the HelloSpot software. It gives residents the date, time, place and department for their appointment.

Discover online appointment booking

A staff member prepares appointment reminders from the calendar on her screen

Personalized messages

Send residents personalized SMS and emails

SMS and email reminders save your staff time. They are a quick, convenient way to remind residents of their appointments, and residents appreciate getting them on time.

You reduce the number of missed appointments, and emails ensure residents arrive with every document you need.

Details about an appointment or an alert, sent in a few clicks
Automated messages to save time
Cancellation by residents, which frees the slot for someone else

See email and SMS reminders

10

years of experience

Since 2016, HelloSpot has become a key partner of public service organizations.
700

customers

HelloSpot supports more than 700 public services across France.
4,000

staff users

Our platform is used by more than 4,000 staff members across many local authorities, for efficient, centralized management.
1M

procedures

HelloSpot has supported more than 1,000,000 administrative procedures, a sign of the trust and satisfaction of our customers and of the public.

Customer reviews

A real impact on your organization, every day

Take back control of requests between residents and your departments, for free

Allaire Town Hall

We chose HelloSpot to reduce the number of phone calls. The software makes life easier for residents and has sharply cut the number of calls. We are very satisfied with both the software and the team’s responsiveness.
Bouillargues Town Hall

With the sharp rise in ID document applications, our Excel spreadsheet was no longer enough for booking appointments. HelloSpot gives us better visibility over our organization and saves us a considerable amount of time.
Craponne Town Hall

It saves time with online appointment booking and sending the list of required documents. The e-mail reminder the day before means very few missed appointments.
Thann Town Hall

We are really satisfied with HelloSpot and we will not go back.