Online appointment booking for town halls

FAQ

Frequently asked questions

• Why set up online appointment booking in a local authority?

  Setting up online appointment booking in a local authority is first and foremost about making public services easier for residents to access. It lets people check department availability in real time, without going through the switchboard, which is often overloaded. The result: a significant drop in incoming calls and time saved for your staff. An online booking module built into your website offers residents a smooth, self-service experience. Booked slots are automatically added to the schedules of the departments concerned, which improves internal coordination and reduces scheduling errors. It is also a lever for optimizing citizen relationship management: residents can cancel or change their appointment with ease, so the local authority can anticipate absences and last-minute changes. In short, online appointment booking makes your services more efficient, improves resident satisfaction and plays a full part in modernizing public sector front desks.
• What are the benefits for residents?

  Residents save time, choose the slot that suits them and avoid unnecessary trips. They receive automatic reminders and can easily change or cancel their appointment. It is a real convenience, especially for working people and families.
• How does online appointment booking work?

  Online appointment booking is simple and intuitive. From your website or the online directory, the resident selects the service they need, picks a slot among the available times and fills in the information you want to collect. Once the request is confirmed, a confirmation e-mail is automatically sent to the resident, summarizing the details, including the documents to bring on the day of the appointment. To limit forgotten appointments, an SMS reminder is sent the day before. On the local authority’s side, the appointment is added in real time to the schedule of the department concerned. Staff can organize their day better and welcome residents in the best conditions. Staff can book appointments manually and can also block time slots, for internal meetings for example.
• What features are available to staff?

  Staff get a smooth, easy interface: a personalized, shared and synchronized schedule; a customizable widget that can be embedded in existing channels; the ability to reschedule or cancel an appointment; statistics (number of appointments, most booked times, and more); e-mail alerts and notifications.
• Can time slots or appointment reasons be customized?

  Absolutely. Each department can set its own time ranges, the possible reasons for an appointment, the number of people seen at the same time, and even specific information to request ahead of the appointment.
• Is it easy to manage when schedules are open?

  Yes, opening and closing times are fully configurable from your interface. In a few clicks, you adjust your slots to exceptional opening and closing hours or to your staff’s availability.
• Can several appointments be booked at the same time, or are double bookings impossible?

  When a staff member is booking a slot, it is automatically locked in real time: visible to other users and blocked online for residents, which prevents any simultaneous booking. Double bookings are also impossible. The interface includes an anti-duplicate system connected to France Titres (ANTS) that prevents residents from booking several national ID card or passport appointments in several town halls at once. If they decide to, staff can still place an appointment on a slot that is already taken in the schedule.
• What is the France Titres (formerly ANTS) anti-duplicate system?

  Our anti-duplicate system is designed to prevent duplicate appointments and optimize your schedule in a simple, intuitive way. Thanks to our connection with ANTS, it stops residents from booking appointments in several town halls for the same reason.
• Are there access rights to keep information separate?

  Yes. As with all our solutions, online appointment booking includes advanced access rights settings. The administrator can allow or restrict certain features or views according to each staff member’s role, ensuring controlled and secure access to information.