Duplicate prevention system
Duplicate booking prevention and time savings
Save time with the duplicate prevention system.
Build the France Titres (formerly ANTS) pre-application into your online appointment booking process, prevent people from booking duplicate appointments at several town halls for the same reason, and spread national ID card requests across town halls.
Appointment length
How do you control the length of appointments at the town hall?
Each of your services is configurable. You can set the length of an appointment and the buffer time between two appointments.
Your schedule stays under your control, so you can organize your working time to suit your needs.
France Titres pre-application
How does the France Titres pre-application save time?
The software builds the France Titres pre-application into your online appointment booking process. Residents are prompted to complete their pre-application when they book.
As a result, appointment time is cut in half, which relieves your staff and frees up time for other appointments or other tasks.
Duplicate prevention
How do you prevent duplicate appointment bookings?
The duplicate prevention system is designed to help you avoid duplicate appointments and optimize your schedule simply and intuitively.
Thanks to the connection with France Titres, it prevents residents from booking appointments at several town halls for the same reason.
Vitemonpasseport.fr
Why help spread identity document requests across town halls?
To support you through the heavy pressure created by identity document requests, we built Vitemonpasseport.fr: a national platform that shows residents the appointment lead times at town halls near them.
It helps spread requests more evenly, reduces the number of calls to handle and prevents duplicate bookings. Being listed on Vitemonpasseport.fr is free: all you need to do is sign up.
HelloSpot in numbers
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10
years of experience
Since 2016, HelloSpot has become a key partner of public service organizations.
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700
customers
HelloSpot supports more than 700 public services across France.
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4,000
staff users
Our platform is used by more than 4,000 staff members across many local authorities, for efficient, centralized management.
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1M
procedures
HelloSpot has supported more than 1,000,000 administrative procedures, a sign of the trust and satisfaction of our customers and of the public.
Customer reviews
A real impact on your organization, every day
Take back control of requests between residents and your departments, for free
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Allaire Town Hall
We chose HelloSpot to reduce the number of phone calls. The software makes life easier for residents and has sharply cut the number of calls. We are very satisfied with both the software and the team’s responsiveness.
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Bouillargues Town Hall
With the sharp rise in ID document applications, our Excel spreadsheet was no longer enough for booking appointments. HelloSpot gives us better visibility over our organization and saves us a considerable amount of time.
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Craponne Town Hall
It saves time with online appointment booking and sending the list of required documents. The e-mail reminder the day before means very few missed appointments.
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Thann Town Hall
We are really satisfied with HelloSpot and we will not go back.
Page updated on January 7, 2026.
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CONTACT
Stop wasting time: automate online appointment booking.
The appointment booking software includes the France Titres (ANTS) pre-application, which cuts appointment time for passports and national ID cards in half.
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