News & blog
The journal of a sovereign AI serving the public
Insights, field reports and analysis on the digital transformation of local authorities.
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Citizen relations
Tight budget: what you can modernize without a public procurement contract
Not every modernization goes through a purchasing procedure. What a municipality can really test before committing to any spending.
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Citizen relations
Front desk statistics: the three figures that move an organization
Many dashboards measure what is easy to count. Here are the three indicators that really change how a town hall front desk is organized.
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Citizen relations
Monday morning at the front desk: smoothing the peaks without longer opening hours
Monday morning brings residents in all at once, and the team absorbs it. What really moves the curve, without opening earlier or hiring.
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HelloSpot news
Budget 2027: serving residents better while freeing up room in the budget
About one request per resident per year, and nobody counts them. Where a town hall wins back staff time, from front desk to mayor's office, with figures.
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HelloSpot news
Op-ed in Décideur Public: AI has already entered town halls through the window
In Décideur Public, Dominique Péré urges town halls to frame the AI their staff already use with a sovereign AI built into their business tools.
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Obligations and compliance
Heatwaves: how to modernize your municipality's register of vulnerable people
A legal obligation since 2003, the register of vulnerable people is still too often kept in Excel. Here is how to modernize it, free of charge.
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HelloSpot news
Archimag: HelloSpot makes the relationship between local authorities and citizens easier with AI
Archimag profiles HelloSpot, a citizen relationship management platform with sovereign AI: digital one-stop shop, chatbot and request handling.
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HelloSpot news
France 3 Bretagne: an AI to better handle citizens' requests at town halls
France 3 Bretagne profiles HelloSpot, the Rennes platform using Mistral AI to guide residents and track requests in 700 local authorities.
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HelloSpot news
AI Experience podcast: AI in town halls, saving time without losing control
On the AI Experience podcast, Ludovic Diligeart explains how town halls can use AI without giving up control over their data or their decisions.
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HelloSpot news
Le Parisien: how AI is changing daily life for town hall staff in Brittany
Le Parisien visited Brest town hall to see how HelloSpot's AI-powered citizen relationship management helps staff handle residents' requests.
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AI and sovereignty
2026 municipal elections: how to keep public services running in the face of the budget wall
12 days before the municipal elections, see how AI and HelloSpot make up for staff shortages and protect your budget from the start of the term.
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HelloSpot news
Municipal services and elections: automating safely, according to Solutions Numériques
How can town halls adopt AI without weakening services before elections? Dominique Péré (HelloSpot) shares his analysis in Solutions Numériques.
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HelloSpot news
AI and public services: what this press article really reveals for town halls
HelloSpot founder Ludovic Diligeart looks back on his Zepros Territorial interview: at the town hall, AI first serves to rehumanize the relationship.
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HelloSpot news
B SMART interview: why responsible AI is the future of citizen relations
Dominique Péré was a guest on Smart Tech on February 3. A look back at an ethical vision of AI serving local authorities and their staff.
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Citizen relations
Queue management and the citizen experience: the keys to quality public service
Endless lines, uncertain order of service: how to reduce waiting, make the front desk run smoothly and keep both residents and staff satisfied.
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Citizen relations
Room booking management: making better use of public spaces in local authorities
Room booking can quickly become a headache: save time, make the most of your spaces and give residents a simple, fast booking process.