Archimag: HelloSpot makes the relationship between local authorities and citizens easier with AI
Archimag profiles HelloSpot, a citizen relationship management platform with sovereign AI: digital one-stop shop, chatbot and request handling.
On June 29, 2026, Archimag magazine published a profile of HelloSpot, written by Sivagami Casimir, with explanations from Ludovic Diligeart, founder and president. Specializing in information management and digital transformation, Archimag looked at how the platform simplifies the relationship between local authorities and the public they serve.
Read the Archimag article (in French)
A one-stop shop for residents and staff
Archimag describes HelloSpot as a citizen relationship management platform (known in France as GRU) that integrates AI and creates a digital one-stop shop, for citizens and public employees alike. The magazine cites more than 700 town halls as customers and 4 million residents served each year.
The features highlighted in the article:
- a chatbot that answers residents;
- an AI knowledge base that feeds the answers;
- automated request handling;
- management of mail and appointments;
- AI-generated training content for staff.
Sovereignty as a principle
Archimag highlights a decisive point for local authorities: HelloSpot’s AI runs on Mistral and the solution is “developed and hosted in France”.
This is no minor detail. Residents’ requests contain personal data: identity, address, phone number, the subject of the request. They cannot pass through tools whose hosting and applicable law the municipality does not control. HelloSpot complies with the GDPR and the EU AI Act, does not reuse data to train models, and lets you turn off AI in areas deemed sensitive. Details are on the privacy, GDPR and data sovereignty page.
A free plan to get started
Finally, the article mentions the business model: a free plan, followed by subscriptions scaled to the monthly volume of requests. In practice, the free version of HelloSpot covers up to 1,000 requests, with no public procurement contract and no spending commitment. The local authority starts at its own pace and moves to the full version as its needs grow, without losing any data.
