Do we need a big IT project to get started?

No. There is nothing to install: you can get up and running with HelloSpot in under an hour. You activate it for free in a single department, see the results, then expand to other departments when you decide.

Is the free version time-limited?

No, it is not a time-limited trial. It comes with usage quotas (volume, AI, 1 GB) that grow with the full version.

Do we need a public procurement contract to get started?

No. You create your workspace with no purchasing procedure and no spending commitment.

Is the AI sovereign, and is it included in the free version?

Yes. Powered by Mistral (a French company), included from the free version onward. The AI suggests, the staff member keeps the decision.

Is our data protected in the free version?

Yes. Hosted in France (HDS, ISO 27001), compliant with GDPR, the AI Act and RGAA (the French digital accessibility standard).

What happens when we move to the full version?

The switch involves no migration and no data loss. You unlock fine-grained access rights, more volume, a generous AI quota and the advanced features.

Free citizen CRM for town halls

Interactive demo

Step into the shoes of an AI-augmented staff member

A sensitive e-mail has just reached the town hall… (the demo is in French)

The demo opens full screen.

Why get started?

Get started risk-free, at your own pace

Nothing to install

You can get up and running with HelloSpot in under an hour. No IT project, no public procurement contract.

Results within weeks

On a real flow of requests, you measure the benefit on the ground without waiting months.

Expand once you are convinced

Once the value is proven in a first department, you roll it out when you decide. The decision stays yours.

100% sovereign software

Sovereign AI (Mistral), hosted in France (HDS, ISO 27001), GDPR and AI Act.

Start for free

Join more than 700 town halls already using HelloSpot, for free

Gradual adoption

Gradual adoption, step by step

01
Start with one department

Choose a department (civil registry, roads, front desk…). Getting started takes under an hour, with nothing to install and no public procurement contract.
02
See the results

Your staff use it on real requests. Within a few weeks, you assess the time saved and the quality of service.
03
Expand to other departments

Once you are convinced, you roll it out across the local authority, with no data loss.

Features

What does the free version include?

Sovereign AI

AI creates online procedures in minutes and assists your staff (shared usage).
Tracking requests from the public

Centralize and track every request, across every channel. Every staff member knows where a file stands, in real time.
Digital one-stop shop

A single entry point for online procedures, embeddable on your website through a widget.
Online appointment booking

A booking page available 24/7, based on the availability you set.
Room booking

Manage your rooms, equipment and their bookings.
Event management

Present and organize your events online (list, description, photos, prices).
Staff calendars

Each staff member has their own personal calendar.
1 GB of storage

For your files and attachments.

Start for free

Free to start, complete when you are ready.

Included in the free version:

Managing and tracking requests from the public (the core features of citizen relationship management).
Online appointment booking and the booking page.
The digital one-stop shop and the widget to embed on your website.
Room and event management, plus staff calendars.
Built-in AI to speed up the creation of online procedures and assist staff (usage shared across the local authority).
1 GB of file storage.

Start for free

Move to the full version as your needs grow:

Custom access rights by department or role
Request volume beyond the free quotas
A more generous AI quota (allocated per staff member)
Advanced features: automations, smart sorting of e-mails and mail, routing, assignments, notifications, escalations.
Advanced data exports

Upgrading to the paid version is easy, with no data loss

Request a demo

Customer review

A real impact on your day-to-day organization

Very practical, easy to use. A BIG thank you to the whole team.

Guibeville Town Hall

700 +

town halls using it
30 min

saved per request

FAQ

Frequently asked questions

Do we need a big IT project to get started?

No. There is nothing to install: you can get up and running with HelloSpot in under an hour. You activate it for free in a single department, see the results, then expand to other departments when you decide.
Is the free version time-limited?

No, it is not a time-limited trial. It comes with usage quotas (volume, AI, 1 GB) that grow with the full version.
Do we need a public procurement contract to get started?

No. You create your workspace with no purchasing procedure and no spending commitment.
Is the AI sovereign, and is it included in the free version?

Yes. Powered by Mistral (a French company), included from the free version onward. The AI suggests, the staff member keeps the decision.
Is our data protected in the free version?

Yes. Hosted in France (HDS, ISO 27001), compliant with GDPR, the AI Act and RGAA (the French digital accessibility standard).
What happens when we move to the full version?

The switch involves no migration and no data loss. You unlock fine-grained access rights, more volume, a generous AI quota and the advanced features.