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HelloSpot

Terms of Use and Sale

This English translation is provided for convenience. The French version is the only legally binding one: read the French version.

Last updated: May 7, 2025

Purpose

These General Terms and Conditions set out the terms of access to and use of the HelloSpot software solutions, as well as the commercial terms applicable to its digital services offered as SaaS (Software as a Service) to French local authorities and public institutions.

Publisher identification

HelloSpot
SASU (French simplified joint-stock company with a sole shareholder) with variable capital, share capital of €30,000 (minimum €3,000)
RCS Rennes 798 825 170 (SIRET 798 825 170 00037)
Registered office: 90 B rue de Fougères, 35700 Rennes, France
Email: adresse e-mail protégée
Phone: 02 55 99 99 15
Publication director: Ludovic Diligeart

Access to the service

Access to the HelloSpot platform is reserved for professional customers (local authorities, public institutions, joint authorities (syndicats mixtes), etc.).
Each user has a secure account, accessed with a username and password. Users are responsible for keeping their credentials confidential.

Features of the solution

HelloSpot provides a citizen relationship management (CRM) solution.
The main modules:

  • Online appointment booking

  • Digital one-stop shop

  • Queue management

  • AI knowledge base

  • Advanced statistics

The modules and features enabled depend on the plan subscribed to by the local authority.

Obligations of the local authority

The user undertakes to:

  • Use the platform in a strictly professional context

  • Provide accurate information when creating the account

  • Comply with applicable law, in particular regarding personal data

Pricing and billing

The free plan is available with no commitment and no payment, up to 1,000 requests.
Paid plans are subscribed to as an annual subscription, with a commitment, at the prices excluding VAT specified in the accepted quote or commercial proposal.
Payments are made by bank transfer or any other method agreed between the parties.

In the event of non-payment, HelloSpot reserves the right to temporarily suspend access to the platform, without automatic termination of the contract.

Term and termination

The contract takes effect on the date the purchase order is signed or the offer is accepted.
It is valid for the term specified in the commercial terms.
Unless otherwise stated, the contract renews automatically by tacit renewal.
Either party may terminate it with 30 days’ notice, by registered letter or by email with acknowledgment of receipt.

Intellectual property

The HelloSpot solution, its source code, interfaces and content are protected by intellectual property law.
The user is granted a non-exclusive right of use, limited to the term of its subscription.
No rights are assigned.

Liability

HelloSpot undertakes to provide a compliant, secure and maintained service.
The company cannot be held liable for service interruptions due to maintenance, force majeure, or events beyond its control.
The user is responsible for the content it publishes or transfers through the platform.

Data protection

HelloSpot complies with the GDPR.
Each local authority remains the data controller for the data it collects through the platform. HelloSpot acts as a processor within the meaning of the GDPR and provides a data processing agreement in accordance with Article 28 of the Regulation.
A Data Protection Officer (DPO) can be contacted at: adresse e-mail protégée

Confidentiality

The parties undertake to keep confidential the information exchanged under the contract, for the entire duration of the relationship and for 2 years after it ends.

Governing law and disputes

These Terms of Use and Sale are governed by French law.
In the event of a dispute, the parties undertake to seek an amicable solution. Failing that, the dispute may be brought before the competent administrative or civil court (tribunal administratif or tribunal judiciaire).