The Digital One-Stop Shop for public services

FAQ

Frequently asked questions

• What is a Digital One-Stop Shop?

  A Digital One-Stop Shop is an online platform that centralizes all the administrative procedures offered by your town hall. It gives residents simplified, secure access to all public services from a single entry point, available 24/7.
• What types of services can be managed through the HelloSpot Digital One-Stop Shop?

  Our platform can manage a wide range of public services, including national ID card and passport renewals, weddings, planning and much more.
• Why set up a Digital One-Stop Shop in a local authority?

  To simplify procedures for residents, modernize the front desk, improve internal management and showcase the efficiency of public services.
• How does the Digital One-Stop Shop make staff’s work easier?

  It automates the receipt and processing of requests, reduces duplicate requests, improves task distribution and frees up time for personalized support for residents.
• Is the Digital One-Stop Shop secure?

  Yes, the platform protects residents’ personal data, in compliance with the GDPR and public service security standards.
• Is data management between departments secure?

  Yes, all data is processed in strict compliance with the GDPR. Access is fully configurable: administrators can define precisely the rights of each staff member according to their department or duties. Each user only sees what is useful to them, ensuring secure, controlled management of information.
• Is setting up the journey easy to do?

  Yes, the software was designed to be simple and intuitive to learn. Each local authority can customize its journeys independently, according to its needs and organization, without relying on constant technical support. What’s more, we train you personally to use it.
• Are residents informed of the progress of their request?

  Yes, each resident has a unique link to follow the progress of their request in real time. This secure channel also lets staff easily communicate with the resident to ask for details or additional documents, ensuring a smooth, transparent exchange.
• Does every request need an associated appointment?

  No, not every request requires an appointment. Depending on their nature, they may simply involve sending a form or a document, or an exchange of information. You define the right journey for each type of request, based on your organization and practices.
• Are there access rights to keep information separate?

  Yes, access rights are fully configurable. They can range from simple read-only access to full access to all requests. The local authority’s administrator sets the rights levels for each staff member, according to their role and needs.