Form builder

Online form builder

Your online services, built by your own departments, with no need for technical support.

Create and publish online forms for public services, collect residents’ requests and track their processing in the same tool.

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Builder

Build the journey for every request type

The custom form builder and tree-structured scenarios let you collect the right information from the start, and route each request according to your internal procedures.

Each local authority customizes its journeys on its own, to suit its needs and organization, with no need for technical support. The HelloSpot team trains you personally to use it.

The information to request ahead of an appointment
Supporting documents, built into the journey
An appointment, a document or a simple exchange of information, depending on the request

Discover the digital one-stop shop

For residents

One question at a time, step by step

Residents are guided through each step with a clear, progressive journey. Questions are asked one by one, making online procedures easier to understand and ensuring relevant answers.

Once the request is sent, residents get a unique link to follow its progress in real time.

For staff

Every form becomes a request to handle

Responses arrive in the request management dashboard, routed to the right department. Staff track the request there, communicate with the resident on the same channel and, if needed, ask for details or additional documents.

See the dashboard and statistics

10

years of experience

Since 2016, HelloSpot has become a key partner of public service organizations.
700

customers

HelloSpot supports more than 700 public services across France.
4,000

staff users

Our platform is used by more than 4,000 staff members across many local authorities, for efficient, centralized management.
1M

procedures

HelloSpot has supported more than 1,000,000 administrative procedures, a sign of the trust and satisfaction of our customers and of the public.

Customer reviews

A real impact on your organization, every day

Take back control of requests between residents and your departments, for free

Allaire Town Hall

We chose HelloSpot to reduce the number of phone calls. The software makes life easier for residents and has sharply cut the number of calls. We are very satisfied with both the software and the team’s responsiveness.
Bouillargues Town Hall

With the sharp rise in ID document applications, our Excel spreadsheet was no longer enough for booking appointments. HelloSpot gives us better visibility over our organization and saves us a considerable amount of time.
Craponne Town Hall

It saves time with online appointment booking and sending the list of required documents. The e-mail reminder the day before means very few missed appointments.
Thann Town Hall

We are really satisfied with HelloSpot and we will not go back.