Dashboard and statistics

All your departments’ activity, on a single screen.

Requests, appointments, bookings, visitor flow: the dashboard brings together what your staff handle, and the statistics measure it.

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A staff member works on a laptop, surrounded by tracking indicators

Day to day

A dashboard for getting work done, not just for looking

Every request lands in the management dashboard, whatever its channel: phone, front desk, email, mail or online form. Requests are tracked from start to finish, with their history.

Cases are shared between staff and departments, and everyone sees only what they need: access rights range from read-only to full access, depending on the role set by the administrator.

Discover the digital one-stop shop

Real time

What is happening right now

Front desk
Who is there, order of arrival, reasons for visiting and the pace of visitor flow.
Appointments
Staff calendars, synchronized, with the appointments booked online.
Bookings
Room and equipment rental requests, to approve in a clear table.

Discover queue management

Statistics

Figures ready to share

Number of appointments per department and per staff member, no-show rate, average waiting time, peak hours: indicators can be cross-analyzed by department, period, channel or request type.

Reports can be scheduled, exported and shared with your teams or elected officials, with no manual work.

Discover advanced statistics

10

years of experience

Since 2016, HelloSpot has become a key partner of public service organizations.
700

customers

HelloSpot supports more than 700 public services across France.
4,000

staff users

Our platform is used by more than 4,000 staff members across many local authorities, for efficient, centralized management.
1M

procedures

HelloSpot has supported more than 1,000,000 administrative procedures, a sign of the trust and satisfaction of our customers and of the public.

Customer reviews

A real impact on your organization, every day

Take back control of requests between residents and your departments, for free

Allaire Town Hall

We chose HelloSpot to reduce the number of phone calls. The software makes life easier for residents and has sharply cut the number of calls. We are very satisfied with both the software and the team’s responsiveness.
Bouillargues Town Hall

With the sharp rise in ID document applications, our Excel spreadsheet was no longer enough for booking appointments. HelloSpot gives us better visibility over our organization and saves us a considerable amount of time.
Craponne Town Hall

It saves time with online appointment booking and sending the list of required documents. The e-mail reminder the day before means very few missed appointments.
Thann Town Hall

We are really satisfied with HelloSpot and we will not go back.