AI and public services: what this press article really reveals for town halls
HelloSpot founder Ludovic Diligeart looks back on his Zepros Territorial interview: at the town hall, AI first serves to rehumanize the relationship.
Following our recent interview with Zepros Territorial magazine, we wanted to return to a subject close to our hearts: the place of artificial intelligence in our town halls.
It is an opportunity for us to restate our vision: at HelloSpot, AI is not there to replace municipal staff, but to free them up. As the title of the interview puts it, “AI makes it possible to rehumanize the relationship between the town hall and citizens” (in French), technology is finally becoming a bridge, not a barrier.
Screenshot of the article from https://territorial.zepros.fr/
Why talk about “rehumanization”?
We support more than 700 local authorities. The observation is often the same: staff are overwhelmed by time-consuming administrative tasks, at the expense of time spent talking with residents.
By becoming the first AI-enhanced citizen relationship management (GRU) solution, HelloSpot is changing the game:
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The “secretary” AI: Automatic reading of letters and e-mails, creation of digital requests and summaries of exchanges. Staff no longer waste time sorting, they handle requests directly.
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The “expert” AI: A built-in assistant that draws on the town hall’s knowledge base to suggest precise answers. No more stress hunting for information: staff gain peace of mind and accuracy.
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The “guide” AI: A citizen chatbot available 24/7 that kindly guides residents, sparing them unnecessary trips or incomplete files.
Technology serving local proximity
The interview in Zepros Territorial was an opportunity to point out that behind every line of code there is a social purpose. By automating what is repetitive, we give value back to the human relationship in public services.
“Artificial intelligence processes data in a flash so that staff can focus on listening and support.”
Anticipating to serve citizens better
The other strength of the AI we are rolling out is its ability to make the town hall proactive.
With predictive statistics, local authorities can now:
1- Anticipate peaks in traffic (ID documents, start of the school year).
2- Detect weak signals of dissatisfaction in exchanges.
3- Optimize the use of rooms and public facilities.
10 years of expertise, a new era
True to our mission of modernizing public service, we integrate these innovations with uncompromising standards for security and GDPR compliance. This media recognition confirms our position as a leader and trusted partner for town halls of all sizes.
Ready to take the step into AI in your local authority? Our experts support you with a personalized AI Audit to identify your priority needs and build a roadmap suited to your area.
Going further
Discover how tools designed for public service can simplify staff’s daily work while strengthening the relationship with citizens:
- an AI assistant to support staff in handling citizens’ requests,
- an AI chatbot able to answer residents’ questions at any time,
- an AI knowledge base to centralize information and speed up answers, without any loss of quality.
