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HelloSpot

HelloSpot AI audit

AI audit for your town hall

Explore what artificial intelligence can do for your town hall.

A hands-on approach to identify automation opportunities, improve your departments’ performance and secure your data, without upending your organization.

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A consultant presents a roadmap on the wall to a department head

Why an audit

Why conduct an AI audit?

Local authorities today face a triple challenge: maintaining a high level of public service, with limited resources, while meeting citizens’ expectations of immediacy.

Artificial intelligence can become a powerful lever for efficiency, provided you know where and how to apply it.

  • Mapping your internal processes

    To spot the tasks that can be automated.

  • Identifying use cases

    Practical ones, tailored to your needs.

  • Performance measurement

    To estimate the gains in time and reliability.

  • Roadmap

    Built in a realistic, secure way.

A magnifying glass resting on an audit document, next to a calculator

Scope

The departments we analyze

  • Front desk and one-stop shop
  • Planning and building permits
  • Human resources and finance
  • Communication and citizen relations
  • Senior management and steering
  • Municipal police / public safety
  • Civil registry
  • Education / Childhood / Youth

In 4 steps

How the HelloSpot AI audit works

  • 1. Scoping and digital assessment

    Understanding the context and the tools in place.

  • 2. Interviews with departments

    Observing how things work and identifying pain points.

  • 3. AI analysis

    Spotting high-value use cases.

  • 4. Findings

    A detailed report and a 2 to 3-year AI roadmap.

Deliverables

What the AI audit brings to your local authority

  • A comprehensive report

    It sets out how your services could evolve with artificial intelligence.

  • A tailored list of AI use cases

    Suited to your business needs and to the day-to-day reality of your staff.

  • A 2 to 3-year roadmap

    To plan your local authority’s digital transformation, step by step.

  • Concrete recommendations

    Expert advice and personalized support with HelloSpot tools.

Formats

Two audit formats to suit your needs

  • Flash Audit · 3 days

    A quick assessment and 3 concrete use cases. Recommended for municipalities with fewer than 10,000 inhabitants.

  • Full Audit · 6 to 7 days

    A comprehensive analysis and a 2 to 3-year AI roadmap. Recommended for municipalities with more than 10,000 inhabitants.

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And also

Examples of HelloSpot AI use cases

  • Citizen front desk

    A smart chatbot connected to HelloSpot: automatic answers 24/7, freeing staff from recurring questions.

    Learn more: Citizen front desk

  • Planning and building permits

    An AI assistant that reads the attachments in case files: time saved, fewer errors.

    Learn more: Planning and building permits

  • Communication

    Targeted SMS and emails based on profiles: more relevant messages, greater satisfaction.

    Learn more: Communication

  • HR and finance

    Automatic document filing: better organization, fewer data entry errors.

  • Senior management

    Automatic summaries of letters from citizens: a clear view of priority issues.

Form

Start your AI audit

Tell us about your context and we will get back to you with a roadmap tailored to your departments.

The form is in French.

HelloSpot in numbers

  • 10

    years of experience

    Since 2016, HelloSpot has become a key partner of public service organizations.

  • 700

    customers

    HelloSpot supports more than 700 public services across France.

  • 4,000

    staff users

    Our platform is used by more than 4,000 staff members across many local authorities, for efficient, centralized management.

  • 1M

    procedures

    HelloSpot has supported more than 1,000,000 administrative procedures, a sign of the trust and satisfaction of our customers and of the public.

Customer reviews

A real impact on your organization, every day

Take back control of requests between residents and your departments, for free

  • Allaire Town Hall

    We chose HelloSpot to reduce the number of phone calls. The software makes life easier for residents and has sharply cut the number of calls. We are very satisfied with both the software and the team’s responsiveness.

  • Bouillargues Town Hall

    With the sharp rise in ID document applications, our Excel spreadsheet was no longer enough for booking appointments. HelloSpot gives us better visibility over our organization and saves us a considerable amount of time.

  • Craponne Town Hall

    It saves time with online appointment booking and sending the list of required documents. The e-mail reminder the day before means very few missed appointments.

  • Thann Town Hall

    We are really satisfied with HelloSpot and we will not go back.

FAQ

Frequently asked questions

  • Does the AI audit require in-house technical skills?
    No, our consultants support your teams at every step and explain the issues in plain terms so everyone shares the same understanding.
  • How long does an AI audit take?
    Two formats are available: the Flash Audit (3 days) for small municipalities, and the Full Audit (6 to 7 days) for an in-depth analysis.
  • Is the data secure?
    All data is hosted on sovereign servers in France, in compliance with the GDPR.
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Page updated on November 26, 2025.

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CONTACT

Explore what AI can do for your town hall: launch your audit.

Tell us about your context, and we will get back to you with a roadmap tailored to your departments.

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