Citizen communication
Citizen communication
Reach your residents at the right time, on the right channel.
SMS, emails, request tracking, news: HelloSpot sends every message in your local authority’s name, from a resident database that builds up with each appointment and request.
Reminders
The right message, at the right time
A reminder SMS goes out the day before the appointment, personalized in your local authority’s name: date, time, place and department. Residents can cancel on their own, and the freed-up slot goes to someone else.
A confirmation email lists the documents to bring: residents arrive with every document the department needs.
Targeted messages
Targeted messages to your entire resident database
The software automatically centralizes the information you collect about your residents in your contact database, in compliance with the GDPR.
Send SMS and emails in a few clicks. Advanced filters select recipients precisely: handy for sending details about an appointment or an alert. Messages can also be automated.
Request tracking
One channel for every request
Each resident gets a unique link to follow the progress of their request in real time. This secure channel also lets staff ask them for details or additional documents.
Exchanges between staff and residents are centralized, traceable and simplified.
News
Your news, front and center
With the AI chatbot, your latest news is front and center on every page of your website, and residents get an instant answer to their questions, 24/7.
HelloSpot in numbers
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10
years of experience
Since 2016, HelloSpot has become a key partner of public service organizations.
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700
customers
HelloSpot supports more than 700 public services across France.
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4,000
staff users
Our platform is used by more than 4,000 staff members across many local authorities, for efficient, centralized management.
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1M
procedures
HelloSpot has supported more than 1,000,000 administrative procedures, a sign of the trust and satisfaction of our customers and of the public.
Customer reviews
A real impact on your organization, every day
Take back control of requests between residents and your departments, for free
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Allaire Town Hall
We chose HelloSpot to reduce the number of phone calls. The software makes life easier for residents and has sharply cut the number of calls. We are very satisfied with both the software and the team’s responsiveness.
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Bouillargues Town Hall
With the sharp rise in ID document applications, our Excel spreadsheet was no longer enough for booking appointments. HelloSpot gives us better visibility over our organization and saves us a considerable amount of time.
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Craponne Town Hall
It saves time with online appointment booking and sending the list of required documents. The e-mail reminder the day before means very few missed appointments.
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Thann Town Hall
We are really satisfied with HelloSpot and we will not go back.
News & blog
Discover our latest innovations
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October 27, 2026
Tight budget: what you can modernize without a public procurement contract
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October 20, 2026
Front desk statistics: the three figures that move an organization
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October 13, 2026
Monday morning at the front desk: smoothing the peaks without longer opening hours
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September 30, 2026
Budget 2027: serving residents better while freeing up room in the budget
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September 14, 2026
Op-ed in Décideur Public: AI has already entered town halls through the window
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July 3, 2026
Heatwaves: how to modernize your municipality's register of vulnerable people
CONTACT
Keep your residents informed: the right channel, at the right time.
Email, SMS and notifications for simple, effective municipal communication.
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