Special free heatwave offer
HelloSpot is the citizen relationship management solution of French municipalities. More than 700 municipalities already use it.
We give you a tool to manage and respond more effectively before, during and after a heatwave. Register your vulnerable residents, look after them and alert them by text message on the day of the alert. We set up a free, sovereign tool for you in minutes.
Your obligations
Since the 2003 heatwave plan, every French municipality must keep a register of vulnerable people by name (older, isolated or disabled people) and be able to hand it to the prefect (the State’s representative in the département) when an alert is issued. In practice, this monitoring still often relies on poorly secured Excel files and on paper, mail or phone procedures, which are hard to access just when efficiency matters most.
A register scattered across an Excel file, paper forms or a non-sovereign cloud.
A secure file, hosted in France, with partitioned access.
To be added to the list, people have to write to the town hall, phone or come in person.
A procedure available online on computer or mobile, or a staff member who fills it in for the person.
On the day of the alert, staff make the calls one by one.
An alert by text message or phone call, according to each person’s preference.
A procedure that is hard to make known to residents.
A procedure you can publish on your website and through a QR code, easy to promote.
Backed by Bpifrance · France Titres partner · Hosted in France
Anticipate, alert, respond, then measure. The procedures are ready as soon as you create your account.
Before the heatwave
During the heatwave
Both the register of vulnerable people and the requests for help can be passed on in one click to the right social services, each within its own scope. Partitioned access, immediate transfer, no re-keying.
Setting it up
You create your free account in minutes, with nothing to install.
The Heatwave procedure is ready to go: you test it and adjust it, if needed simply by chatting with the AI.
You publish it on your website whenever you want (through a widget).
You receive the sign-ups and give partitioned access to your front desk and to the CCAS (the municipal social welfare center).
As the heatwave approaches, you alert each person through their preferred contact method.
During the heatwave, you handle the reports, then you review how it went.
Sovereignty and compliance
The scheme does not make misuse easier, it limits it. Where mail or e-mail already let a third party sign someone up without any check, HelloSpot adds an acknowledgment of receipt, one-click removal and a verification call.
