Informatique News: HelloSpot wants to free town halls from their software with AI
Informatique News analyzes HelloSpot: AI lets municipal staff build their own procedures, as in Le Port-Marly. With Dominique Péré.
On November 3, 2026, the French IT news outlet Informatique News published an analysis of HelloSpot, featuring Dominique Péré, Chief Operating Officer. Its headline quotes him: “The traditional SaaS business model is dead.”
Read the article in Informatique News (in French)
Staff who build their own procedures
The article traces HelloSpot’s path, from online appointment booking for town halls to a citizen relationship management platform used by around 750 municipalities. It centralizes residents’ requests, routes them to the right department and keeps their history.
The core of the analysis is what AI changes for staff. It reads the municipality’s website, identifies its procedures and turns a PDF form into an online form that works on a smartphone. Staff no longer have to wait for the vendor to build a feature: they describe what they need and the tool takes shape.
The Le Port-Marly example
Informatique News tells the story of Le Port-Marly, in the Yvelines département west of Paris. After two landslides in 2026, the town had to organize rehousing for residents. Asked for help, the platform’s AI assistant proposed a form, the list of supporting documents and a follow-up workflow, which town officials then reviewed. Residents now submit their request from their phone.
AI that drives the software, with safeguards
For Dominique Péré, “the right AI in software is the one that drives the software” (our translation). The article also details the safeguards: answers based on verifiable sources, such as the French government portal Service-Public.fr and the municipality’s own documents, hosting in France and one week of development out of two devoted to consolidation, testing and security. Details are on the GDPR and data sovereignty page.
Finally, the article addresses support: the tool is only worth something if staff make it their own, and that is where the vendor finds its role. To try it at your own pace, the free version of HelloSpot covers up to 1,000 requests, with no public tender and no commitment.
